以下为修改后的英文版，可直接粘贴到 Shopify。已统一更换联系邮箱，并增加“一年免费换新”政策。

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Return, Refund & Replacement Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@oraliane.com. Please note that returns must be sent to the following address:

Jinshui District Zhengzhou, 450000 Henan, China

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.

For any questions about returns, contact us at support@oraliane.com.

One-Year Free Replacement Policy

In addition to our 30-day return policy, we provide a one-year free replacement guarantee.

If your product develops a manufacturing defect or quality-related issue within one year of the delivery date, contact us at support@oraliane.com. Once the issue has been reviewed and approved, we will provide a replacement at no additional product cost.

To process your replacement request, we may ask you to provide:

• Your order number or proof of purchase
• Photos or videos clearly showing the issue
• A brief description of the problem

This guarantee covers manufacturing defects and quality-related issues. It does not cover normal wear and tear, accidental damage, loss, theft, improper use, unauthorized modifications, or damage caused by failure to follow the product care instructions.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if your item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases.

Please contact us at support@oraliane.com if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards unless the item is defective or otherwise covered by applicable consumer protection laws.

Exchanges

The fastest way to receive the item you want is to return your existing item. Once the return has been accepted, you can place a separate order for the new item.

For products covered by our one-year free replacement guarantee, contact us directly at support@oraliane.com instead of placing a new order.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

This provision does not limit any additional rights available to you under applicable consumer protection laws.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@oraliane.com.